Q: How do we collect your information?

We collect personal information in a variety of ways. These include from you directly, including when you contact us electronically, when you visit our website or you submit a contact request form via the ‘Contact’ page.

Question 1

What information do we collect?

Accepted Answer

When visiting our website, a record of your visit may be recorded. This record may include:
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the IP address of your device;
your top-level domain name (eg., .com, .edu, .au etc);
the address of your server;
the time and date of visit;
the pages accessed and downloaded;
the type of browser and operating system that you used; and
the address of any website that linked you directly to our site.
 
Your personal information is not recorded when you visit our site. 
 
Separately, we will also collect your name and email address when you contact us via our ‘Contact’ page or you sign up to get notifications when we publish new blogs.
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This information is NOT shared with third parties except as detailed, below.
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We understand that you may be concerned about the security of the personal information that we collect from you. We will take all care to protect your personal information from misuse or loss and from unauthorised access, modification or disclosure.
We have systems in place to maximise the security of your personal information, including the use of the industry standard encryption on our website. 
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For site and service security purposes and to ensure that our services are available to all users, we employ software programs to monitor network traffic so that we can identify unauthorised attempts to upload or change information, or cause damage to our site.

Question 2

How do we collect your information?

Accepted Answer

We collect personal information in a variety of ways.
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These include from you directly, including when you contact us electronically, when you visit our website or you submit a contact request form via the ‘Contact’ page.

Question 3

Cookies

Accepted Answer

Many websites, including our site, use ‘cookie’ technology.
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‘Cookies’ are small text files that are used by a website to recognise repeat users (or their computers or mobile devices), store registration data, and facilitate the user's ongoing access to and use of the site. This allows a website to track usage behaviour and compile aggregate data for navigational or content improvement. ‘Cookies’ are not programs that come onto your system and damage files.
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The ‘cookies’ on this site do not access the information on your hard drive. They do not make your computer do any function or send information to any other computer.
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We cannot find out your name or email address or anything about your computer by using ‘cookies’.
You can disable ‘cookies’ or request that a warning when ‘cookies’ are used to enable you to accept or reject them by adjusting your internet browser settings. However, disabling or rejecting ‘cookies’ may mean that you are not able to access parts of our website or take advantage of the improved user experience that ‘cookies’ can help provide.

Question 4

Can you ‘opt out’?

Accepted Answer

If you do not want us to collect or use your personal information, you can let us know via the ‘Contact’ page and we will do everything we reasonably can to meet your request. However, this may mean that you are unable to access or use all or part of our site.
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You can also ‘opt out’ of receiving notifications about new blogs or marketing information by:
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unsubscribing via the electronic means provided; or
by using the ‘Contact’ page.
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We will process your request as quickly as we can. We will aim to complete your ‘unsubscribe’ request within five working days of receipt if the request is received electronically. 
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In certain circumstances, the law may permit us to refuse your request for access to your personal information.
These circumstances include where:
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access would pose a serious threat to the life or health of any individual;
access would have an unreasonable impact on the privacy of others;
the request is frivolous or vexatious;
access may prejudice enforcement activities or a security function; or
access would be unlawful.

Question 5

How we use the information collected

Accepted Answer

We use the personal information that we have collected for a variety of purposes. These include:
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to verify your identity;
administer and manage our site;
verify and/or authenticate that the use of our site is in accordance with our terms of use;
monitor who is accessing our site;
comply with our legal obligations; or
respond to your requests. 
 
On occasions, more than one of the foregoing may apply.
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We will not disclose or publish your personal information or information that identifies your device or potentially identifies groupings of IP addresses without your consent or except in accordance with applicable privacy and personal information and spam and direct marketing laws.
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Your privacy is respected, and we do not sell, rent or trade your personal information.

Question 6

Exemptions

Accepted Answer

We will collect, use and disclose personal information in a more extensive way than stated above in certain circumstances. These include the following:
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if we notify you of the intended disclosure and you do not object;
if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security;
to enforce our terms and conditions or to protect our rights;
to protect the safety of members of the public and users of our site; or
if we are required by law to disclose the information.
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We reserve the right to disclose your use of this site to relevant authorities where we suspect that your use involves the commission of an offence.

Question 7

To whom do we disclose personal information?

Accepted Answer

From time to time we will disclose your personal information to third parties. These include:
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parties to whom you authorise us to disclose your information;
companies and consultants who perform services for us, such as specialist information technology companies, or other contractors of ours. In such cases, we require those companies and consultants to protect your personal information;
government and regulatory authorities (as required or authorised by law);
our professional advisors (such as accountants and lawyers);
service providers who to enhance your user experience. To the fullest extent possible, we will require those companies to protect your information; or
other third parties as permitted by law.
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The third parties with whom we share personal information may be located locally or overseas including, but not limited to, our partners or affiliates in Australia, USA, Canada, Belgium, Germany, UK, Ireland, Spain, New Zealand and more. Please note that some countries outside the UK or the European Economic Area (including potentially your place of domicile) do not have the same data protection laws as the UK or the European Economic Area.
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Some of your data may be stored on servers in the United States.
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If you are a resident of the European Economic Area and do not wish your data to be stored in the United States, then you should not use this site.
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If you have any questions about the basis upon which we may transfer or store your personal information, please contact us using the ‘Contact’ page.
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Otherwise information is stored safely and securely.

Question 8

Information that is no longer needed

Accepted Answer

We delete or de-identify personal information that is no longer needed, or if we are no longer permitted or required by law to retain it. We will do so using safe and secure methods.
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We may need to retain certain information in case we need to enforce our terms. We may also need to retain information to identify, issue or resolve legal claims and/or for proper record keeping.
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We may also retain a record of your wishes not to receive marketing or contact you further.

Question 9

How you can access and correct your personal information

Accepted Answer

We will give you access to your personal information at your request.
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You may also make a request for us to correct any personal information that we hold about you. We may request that you verify your identity and (for access requests) specify what type(s) of information you require before processing your request.
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We will endeavour to ensure that personal information that we hold about you is up to date, accurate and complete, but will assume that any information that you provide us is free from errors and omissions unless you tell us that it needs to be corrected, updated or deleted.
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As such, it is important that you keep us informed if any personal information that we have about you is inaccurate, incomplete or out of date. We ask that all requests are made using the ‘Contact’ page. We will do everything we can to action your requests as soon as possible.
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A fee will not apply to making a request for access or to update or delete your personal information.
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However, a fee may apply for providing the information to you.
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We will only charge this fee where it is lawful for us to do so.
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In some circumstances where we correct a record, we may need to keep the original.

Question 10

Exceptions

Accepted Answer

Your right to access your personal information is not absolute.
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In certain circumstances, the law may permit us to refuse your request to give you access to your personal information. These circumstances include where:
access would pose a serious threat to the life or health of any individual;
access would have an unreasonable impact on the privacy of others;
the request is frivolous or vexatious;
access may prejudice enforcement activities or a security function; or
access would be unlawful.
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If we do not provide you with access to your personal information or correct it at your request, we will give you an explanation in writing.

Question 11

Changes to this Privacy Policy

Accepted Answer

We may update this Privacy Policy at any time by publishing the revised version on our site.
The revised version will take effect immediately upon publication. Your acknowledgment that you are aware of the change is implied from your continuing use of the site.

Question 12

Feedback and Queries

Accepted Answer

If you have feedback or a query regarding our privacy practices or you believe there has been a breach of privacy or data protection laws, please contact us using the ‘Contact’ page.

Privacy Statement